Refund policy

ZELAURA — Return & Refund Policy

We have a 7-day return policy — you have 7 days after receiving your item to request a return.

Eligibility: Item must be unworn, unused, with tags, and in original packaging. Receipt or proof of purchase required.

To start a return: Contact us at support@zelaura.com or WhatsApp us at +91 8799571154. Returns must be sent to: [ZELAURA ka address yahan likho]

Damages & Issues: Inspect your order on delivery. Contact us immediately if item is defective, damaged, or wrong.

Non-returnable items: Sale items, gift cards, and items without original tags/packaging.

Exchanges: Return the item first, then place a new order.

Refunds: Once return is received and inspected, refund will be processed within 5-7 business days to your original payment method.

Contact: support@zelaura.com | WhatsApp: +91 8799571154